4 Reasons Why Everyone Should Work in the Service Industry at Least Once.

I’ve been a server since I was fourteen years old. I started working at a little restaurant back home as a waitress as I was going into high school, and that’s where my love of serving began. I served all through high school and continued to serve once I moved to Sudbury for college. I …

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6 Tips for Providing Exceptional Social Customer Service

  A few weeks ago I created a blog about the importance of implementing social customer service into your marketing strategy; the main point boils down to the fact that you should be wherever your customers are. It’s been refreshing to see so many companies interacting with their customers whenever I scroll through my social media …

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Maybe That Customer Isn’t So Difficult After All

We’ve all experienced times where we thought "this customer situation will not be rectified", or "this customer is just too difficult", or "there is no way to please them". I believe that nine times out of ten, a customer situation can be diffused and it is all in the approach you take with that customer. Here …

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