AHHH, time flies. Last week LinkedIn notified me with a congratulatory message that it was my one-year work anniversary with StaffStat. I thought “wow, it has been a year!?" This past year has flown by and I thought it was appropriate to reflect on the happenings of this past year. A little over a year …
Tag: customer service
5 Ways to Build Customer Loyalty
Has a business ever gone above and beyond for you, promised you something and over-delivered, or made you feel incredibly special? What did you do? How did you feel? Chances are, you most likely told others about your positive experience. You should use these experiences to provide the same feeling to every customer you interact …
4 Reasons Why Everyone Should Work in the Service Industry at Least Once.
I’ve been a server since I was fourteen years old. I started working at a little restaurant back home as a waitress as I was going into high school, and that’s where my love of serving began. I served all through high school and continued to serve once I moved to Sudbury for college. I …
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Simple Ways to Go Above and Beyond
Have you ever received awful customer service that altered your impression of an entire organization? Do you want to get noticed by your customers and feel valued for the work you do? Do you want your employees to go the extra mile for your customers? Customer service is so important to the image of a …
The Importance of Customer Service
After reading Mandy’s blog yesterday, I was inspired to write about one of the core values listed that I would consider to be one of the fundamental components to any successful business: customer service. I don’t think there has ever been a day, nor will there ever be a day, where I say “working in …
StaffStat…49 Days In!
Recently, I was given the opportunity to join the StaffStat team as a Solution Sales Specialist. I jumped at the chance to take on something I had never done before and learn from the best. I now have the opportunity to bring a solution to long term care and the opportunity to meet an abundance …
Customer Service… It Isn’t Just a Department
We all have at least one story; a story of a customer service experience that was outstanding or one that still has you astonished. If you don’t have a story, I am sure you have heard one. Many people share their experiences with friends and family, and some share those experiences on review sites for …
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6 Tips for Providing Exceptional Social Customer Service
A few weeks ago I created a blog about the importance of implementing social customer service into your marketing strategy; the main point boils down to the fact that you should be wherever your customers are. It’s been refreshing to see so many companies interacting with their customers whenever I scroll through my social media …
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Maybe That Customer Isn’t So Difficult After All
We’ve all experienced times where we thought "this customer situation will not be rectified", or "this customer is just too difficult", or "there is no way to please them". I believe that nine times out of ten, a customer situation can be diffused and it is all in the approach you take with that customer. Here …
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Every Vision Has its Own Rainbow!
Our pool of amazing health care professionals has now topped the 225 mark and we are covering hundreds of shifts a month in over a dozen LTC facilities…eeek! I can’t help but feel both excited and frightened at the same time. I was very ‘green’ when I launched Plan A just over 4 years …
The A Dot 