AHHH, time flies. Last week LinkedIn notified me with a congratulatory message that it was my one-year work anniversary with StaffStat. I thought “wow, it has been a year!?" This past year has flown by and I thought it was appropriate to reflect on the happenings of this past year. A little over a year …
Tag: customer service
5 Ways to Build Customer Loyalty
Has a business ever gone above and beyond for you, promised you something and over-delivered, or made you feel incredibly special? What did you do? How did you feel? Chances are, you most likely told others about your positive experience. You should use these experiences to provide the same feeling to every customer you interact …
4 Reasons Why Everyone Should Work in the Service Industry at Least Once.
I’ve been a server since I was fourteen years old. I started working at a little restaurant back home as a waitress as I was going into high school, and that’s where my love of serving began. I served all through high school and continued to serve once I moved to Sudbury for college. I …
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Simple Ways to Go Above and Beyond
Have you ever received awful customer service that altered your impression of an entire organization? Do you want to get noticed by your customers and feel valued for the work you do? Do you want your employees to go the extra mile for your customers? Customer service is so important to the image of a …
Testimonials 101
We all know that word-of-mouth travels like wildfire. Bad review on Trip Advisor? Your hotel’s in trouble. Consistent and great reviews? You’re bound to see more bookings! It all boils down to this: what people have to say matters. It can literally make or break your business. The right kind of testimonials can help increase your …
6 Tips for Startup Success
Less than a year ago, 5 ladies agreed and committed to writing once a week on theAdotblog.com. The goal was to share our vision, our passion, our woes and our successes as we steered 2 companies (one established and one startup) out of Northern Ontario. Fast forward 11 months and we have 235 posts which …
The Importance of Customer Service
After reading Mandy’s blog yesterday, I was inspired to write about one of the core values listed that I would consider to be one of the fundamental components to any successful business: customer service. I don’t think there has ever been a day, nor will there ever be a day, where I say “working in …
A Customer is Never JUST a Customer… Part 4 of 4
As the month of July nears its end, I will say that I am immensely grateful for the opportunity to boast about having fabulous customers. Over the course of the last 4 weeks, I’ve chimed in on why considering your customer a partner, a sounding board, a supporter and an advocate is not only important …
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A Customer is Never JUST a Customer – Part 3/4
If you sell a product, odds are you only have one stream of customers; the individual who buys what you’re selling. With a service like StaffStat, our customer buys the product and their staff become our users. This ultimately translates to the end users being another subset of customers. When they need to reset their …
Continue reading A Customer is Never JUST a Customer – Part 3/4
StaffStat…49 Days In!
Recently, I was given the opportunity to join the StaffStat team as a Solution Sales Specialist. I jumped at the chance to take on something I had never done before and learn from the best. I now have the opportunity to bring a solution to long term care and the opportunity to meet an abundance …
