A few weeks ago I created a blog post outlining a few tips to help businesses market themselves on Facebook. The key pieces of advice I listed were to help businesses not only learn the basics, but to cover some of the more "advanced" areas in regards to Facebook marketing. If you missed it, you …
Tag: social customer service
3 Ways Negative Feedback Can Help Your Business
Did you know that 92% of consumers believe recommendations from friends and family over all forms of advertising and that approximately 20 - 50% of purchases are the result of a word-of-mouth recommendation? Do you rely on the advice and opinions of others when making a purchasing decision? I know I personally do. How does …
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5 Ways to Build Customer Loyalty
Has a business ever gone above and beyond for you, promised you something and over-delivered, or made you feel incredibly special? What did you do? How did you feel? Chances are, you most likely told others about your positive experience. You should use these experiences to provide the same feeling to every customer you interact …
Daily Twitter Routine
If you're new to social media marketing, you may easily become overwhelmed and feel like it's a huge time commitment to get started and maintain. Wrong! While social media obviously does require dedication (just as any task in your business does), there are many great tools and tricks available to become more efficient when managing social. …
Is Your Facebook Page Boring?
I’ve said it before and I’ll say it again…Facebook is a GREAT tool to market your business. You can connect with your target market, create and foster relationships with your consumers, provide social customer service, increase brand awareness and more. Promising right? Absolutely! But you actually have to work at it. Many individuals have a …
6 Tips for Providing Exceptional Social Customer Service
A few weeks ago I created a blog about the importance of implementing social customer service into your marketing strategy; the main point boils down to the fact that you should be wherever your customers are. It’s been refreshing to see so many companies interacting with their customers whenever I scroll through my social media …
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#SocialCustomerService
“Please state your 15 digit order number...Sorry, we did not understand your response. Goodbye.” We’ve all been there—trying to navigate through the twists and turns of automated telephone menus, desperately wanting to hear a live person, only to be hung up on after being on hold for 45 minutes. Wouldn’t it be nice to get …
The A Dot 